IT Security Layers

IT Security is like an onion (or a parfait -ed), it works in layers to prevent your data from becoming available to anyone not authorized.

  • Users
    Your users are the first layer of security. They need to be savvy, alert, and conscientious about their responsibility as a custodian of your data. We offer security awareness training to our clients which automatically instructs users how to identify emails and files that may be harmful. This is critical.
  • Identity Management
    Essentially, passwords. Security depends on strong passwords that users can remember which cannot be guessed or easily cracked. Password theory can be pretty interesting, I encourage you to explore it. We offer a password manager that you and your users can utilize, enabling you to use ultra-secure randomly generated passwords that are stored behind a Multi-Factor-Authenticated account. My solution is to memorize a number of these randomly generated passwords and use them for the accounts that sit in front of the password manager.
  • Infrastructure
    Obvious Tech provides Cisco firewalls for our clients secured with Cisco’s Advanced Malware Protection. AMP is the industry’s leading malware protection solution with a database of over 500 million known files and over 1.5 million new incoming file samples every day.

If you’re interested in learning more about our Managed Security Solutions, please contact me at ryan@obvioustechs.com.

Service Desk Technician

We are seeking a Service Desk Technician to join our team! You will resolve computer-related issues for your clients. The Service Desk Technician is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor-specific hardware and software.

Responsibilities:

  • IT Support relating to technical issues involving business applications and operating systems.
  • Support of disaster recovery solutions.
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Basic remote access solution implementation and support: VPN and Terminal Services.
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
  • System documentation maintenance and review.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed on outages.

Qualifications:

  • Advanced understanding of operating systems, business applications, printing systems, and network systems.
  • Interpersonal skills: ability to build rapport with clients.
  • Advanced troubleshooting and critical thinking skills.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: the ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide services.
  • Typing and spelling skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast-moving environment.
  • BA/BS, preferably in computer science or a related field. Equivalent experience in related IT roles will be considered.
  • Positive and professional demeanor.

If you’re interested in this position, please send your resume to ryan@obvioustechs.com.

SEO and Online Marketing Consulting

SEO, or Search Engine Optimization is key for growing business who are trying to reach new clients.

We are not offering SEO management.
We do not have a referral relationship with any SEO company.
What we can offer you is an experienced opinion and third party sanity-check for an expense that can get out-of-hand. We understand internet marketing and, if you are uncomfortable with your current solution we would be happy to consult with you.